I suffered through a HORRIFIC automated ordering process to order 3 "EZcombs" for my daughter. The voice activated prompter took my credit card information and then kept me on the phone for over 20 minutes with "additional special 'today only' offers." I repeated responded with "no" to each offer. There was no way to get out of the voice loop but I was afraid to hang up because they had my credit card number. FINALLY, they "completed" my order for $23.99. A few days later, I got a follow up call from a customer service person making sure I was satisfied. I said "no." She "confirmed" that I was only being charged $23.99. Today, my "order" arrived with about 5 extra items and an invoice for $47.95. When I called to complain, the customer service "supervisor" said the best she could do was credit me $10 or refund the extra $23.97, but I would have to pay for shipping to return the items since "I placed the order". I told her I would not pay for shipping something I DID NOT order. She said it was the best she could do and that they had no record of my original call. This is ridiculous. Horrible service. Such a scam. NEVER ORDER FROM THESE PEOPLE.


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1. Written by Richard Frame, on 11-05-2009 19:55

I bought an EZ Comb also. On the back of the package are instructions for a "free online styling video".  

 

I went online and tried to find the website. If you can find the video online, you're a better detective than me! 

 

I agree--this company is a joke! :(

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