Anonymous

Hose exploded near the sprayer bought less than 9 months ago

This 25 foot hose was given to my husband as a gift in August of 2013. He was so proud of it and loved using it. He took extreemly good care of it he even brought it into the house over the winter and kept it clean and dry. He has planted a small raised garden tis spring and the third time he used it, he turned the water on and the hose burst up near the nozzel. we love this product but it was 19.95 plus tax and he didn't even get 5 months of use out of it. We are both disabled and on a fixed income. So we will invest in a hose that will have a better life expectancy. you can contact us via email if you are willing to replace it. Respectfully, Mrs Fagan
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Anonymous
map-marker Los Angeles, California

Telebrands Pocket Hose Review

I have purchased 2 of the Pocket Hose'. They both exploded within weeks. I've tried to contact the company but to no avail. This product does nothing that the advertisement says. The fact that you can't even send them an email further lets me know the integrity of the company.
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Anonymous
map-marker Orlando, Florida

They Take Money and Customer Service Is Useless!

I ordered a product and they billed me for two orders (they did send both). The way they have you place your order is very deceiving. I let that slide...but 2.5 months later, they took money out of my acct unauthorized. When I called them, it was a horrible experience! Luckily, I recorded the unproductive conversation. This company is horrible and they need to get shut down. This company is built to scam people one way or another. I will NEVER buy from them again and will warn everyone from doing so. I WILL be filing a lawsuit, soon!!
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Anonymous
map-marker Fitchburg, Wisconsin

Hose Damage Review

Bought 2 in august of 13 used a few times and the end with the shut off valve broke on both hoses! Will never buy another one again!!!!!
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Anonymous
map-marker Toronto, Ontario

Hurrican Mop 360

WORST COMPANY EVER!!! DO NOT BUY MOP IT IS A SCAM!!! All over the website shows how the mop works and how there is a cleaning spin in the bucket then a drying sections. I get my mop after 3 monthes and the bucket only has a drying spin. Called the customer service and they said well that is the "deluxe mop" which i don't see it offered on the website at all. Now i am stuck with a cheap mediocre mop. Also another scam is on the website it shows 2 easy payments of 19.99 plus 12.99 shipping i get my bill and it was $62.42 which is fine then next month another 19.99 charge was attached. Basically i spent 82.45. Telebrand is a joke and everyone should not fall for there scam. This is a very untrustworthy company. Please learn through my mistake from buying from them.
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Ellen Horvath
map-marker Foley, Alabama

Ripping off the customers

my mom ordered the spin mop with free shipping, not only did she get charged for shipping they doubled her order..we tried calling can not get hold of anybody and to return them she has to pay 52.00 I am not done here..consumers beware.....and if that was not bad enough now in order to submit this complaint I have to enter at least one hundred words i am at 73 so read this ..this company is nothing but in my book a scam there is no such thing as customer service there is no such thing as 100 % guarantee and no I will not pay 5.99
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1 comment
Guest

I agree. The same thing happened to me.

I order one mop and they sent me 2 mops and are billing me for the second mop.

The only CS phone number is India and they say their computer is down... call later.

Anonymous
map-marker Tampa, Florida

Telebrands Pocket Hose Review

I bought the pocket hose. Sprung a leak 2nd time I used it. Rural King refused to give money back without a receipt. Why doesn't the company refund my money. I don't know where to write tho
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Anonymous
map-marker Milwaukee, Wisconsin

Can`t register rabbit product

Website for rabbit will not let you register because you need a username and password that will never be accepted. DON`T buy this product. You will waste your money. Why do we need to register this account to began with? On TV they say, " All we need to do is plug it in any UBS port and your ready to enjoy all the TV and radio programs you want". Not true! I write a letter to Telebrands, but I will bet you I will NEVER hear from them again. I saved a copy just in case. I hope others will read this.
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Loss:
$21
Joe Benzmiller
map-marker Montello, Wisconsin

Hurricane Spin Mops

I ordered the special offer on the subject spin mops, order number TELB 576632*-1543****. I received the order confirmation on Wed, Feb 19, 2014 at 1:10PM showing the order total was $52.97. I received the the spin mops on Saturday March 1, 2014, the packing slip indicated I still owed an additional $19.99 for the second spin mop. I called the company on Sunday March 2, 2014 advising of the problem. The representative was very rude, so I asked to speak to his supervisor. The supervisor was also very rude and hung up on me. I worked for GTE over 34 years in charge of purchasing for Wisconsin, so I'm very qualified to identify a scam when I encounter it. Please reply before I take litigation.
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Loss:
$20
1 comment
Guest

I ordered a hurricane Mop in special sale where I supposed to receive two mops for the price of one I paid 62.97 charged of my credit card and I only received one, I am very decepinated of this company I have been trying to contact them and no answers in company client service I do not recomend the purchase of this company.

Anonymous
map-marker Nashville, Tennessee

Hardly used it can't find receipt to return blew apart in half

bought my hose last summer used it maybe twice did ok now its spring and weather getting nice got hose back out went to spray a couple things off and the hose burst right in half had many cheap hoses and never had one blow apart got leaks yes but something defenitly not right about this poor product will not buy another i think this company spent more money on advertiseing than they did on quality controle looked online to see about returning and it sais have to pay our own shipping so even if they do replace it still will be out more money we buy a product quaranteed becouse we don't want to have to spend more money i wont be spending another dime with them
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Anonymous
map-marker Ladera Ranch, California

Trusty Cane light switch

I have used the Trusty Cane for about 5 weeks, and find it very helpful. However, the light button should be recessed about 1/16 inch to prevent unintended use. Also, the cane really needs a cover/container when not in use. The attached strap simply does not hold it together. These are suggestions for improvement, not complaints. The request for 100 words or more is dumb. I have told you what the problems are, and I have told how to fix them. How many more words do you want? 100 words, 100 words, 100 words, 100 words, 100 words, 100 words, 100 words, 100 words, 100 words, 100 words, 100 words
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Anonymous
map-marker Strasburg, Virginia

No product, no service

Three weeks after ordering a pocket hose there was no updated status and no product. After spending almost half an hour on the phone it was impossible to get to anyone that could give service. The phone kept looping to other menus. Telebrands is a scam. There is no way to get service when the phone keeps looping to other phone menus. One would think you were trying to get into Fort Knox. I would not recommend that anyone use Telebrands for any purpose or for any product. They now have my credit card information and there is noo way to cancel.
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Loss:
$48
Anonymous
map-marker South Sarasota, Florida

Hose Leakage Review

Absolute scam. Every one I bought leaked!!!
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Anonymous
map-marker Minneapolis, Minnesota

Get your money back if you bought a Pocket Hose through this legal settlement

Telebrands is being sued once again, and fortunately they are losing. If you bought a pocket hose, follow the link below and you can get your money back. www.hosesettlement.com All persons who purchased for personal consumption, and not for re-sale, the product the Pocket Hose (the “Covered Products”), in the United States, its territories, or at any U.S. Military facility or exchange, from November 6, 2009 until January 30, 2014, could receive compensation from a Class Action Settlement. This is to notify you that you may be a member of the class (the “Class”) in a lawsuit that may affect you and that there is a Settlement Agreement in that lawsuit. A Settlement has been reached between TeleBrands Corporation (“Defendant”) and Plaintiffs (“Class Representatives” or “Plaintiffs”), individually and on behalf of the Settlement Class.
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1 comment
Guest

bought 3 50ft hoses. all leaked.

spent $50 on them.

and they don't roll up as

shown. bought at walmart.

Terrence Abercrombie
map-marker Los Angeles, California

NO CUSTOMER SERVICE

Ordered and received two pocket hoses. Both have failed in just under four months. Have called their customer service line on at least six different occasions on three different (800) numbers and have never heard a human voice. I called both of the numbers listedfor the Pocket Hose and also Telebrands direct. In every case the same exact female voice comes on line and directs you to select English or Spanish and the gives you are three options for products. Then you they say someone will right with you. Then in less than a minute the same voice comes on line and says it would be better to call back on Thursday or Friday between 8am and 12pm so you do not have to wait for a long time. I have complied with this and have held for nearly 80 minutes and have never talked to a person with my complaint.
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Loss:
$44
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