Crockett, Texas
Not resolved
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I placed an order on November 28th, order# for 2 Star Shower Laser Lights from TELEBRAND for which I have not received. The company's website plus my electronic receipt, clearly stated that my credit card would not be billed until the product had been shipped. After reporting TELEBRAND to the BBB of New Jersey, they were told that my order shipped out on December 3rd, which is a flat out lie. Then they created a FED EX ticket on December 7th, to make it appear that it is being shipped, which in fact all they did was created a shipping label. (NO TRACKING INFORMATION) still to this day. I've made countless number of calls and no one answers the phone. Appears to be a SCAM operation running. If you plan on ordering anything from TELEBRAND, please make sure you do your homework. (Read Reviews)


Reginald Marshall

Crockett, Texas

**************Hello Reginald Marshall,

Thank you for your ordering from Telebrands, Corp. Your order has been received and is being processed. ** Below is a summary of your order. **

Billing Address: Shipping Address:

Reginald Marshall Reginald Marshall

P. O. Box 1184 P. O. Box 1184

Crockett, TX 75835 Crockett, TX 75835

(936)204-5681 (936)204-5681


Quantity SKU Item Unit Price Extended Price

2 10267A Star Shower Laser Light-Red/Green - extra long stake $39.99 $79.98

S & H $19.98

Order Total $99.96

Please do not reply to this email, as it is an unmonitored mailbox. If you have any questions about your purchase, please contact customer service at 1-855-668-1655 (M-F 8:00AM - 11:00PM EST or Sa-Su 9:00AM - 6:00PM EST).

Your order information is available on within 24-48 hours after placing your order. Simply entering your billing phone number for your information updates.

Your credit card will not be charged until your order is shipped.***********************

**************************** MESSAGE FROM BUSINESS:

Dear BBB,

Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.

Order # 6958777 received 11/28/2015


Processing and handling $19.98

Total $99.96

We are sorry that the customer was not happy with their ordering experience. We are sorry for the delay. This order shipped on 12/3/2015 and is in transit to the customer.

Since quality customer service is very important to us I have issued a credit for $10 to the customer’s account for his patience.

We thank you for your patience and for bringing this to our attention.


Customer Service Specialist

********************************This tracking update has been requested by:

Name: Anonymous


Tracking Number 61299992146527217179

Invoice Number ID44028803

Reference ID44028803

Anticipated Ship Date 12/07/2015

Destination CROCKETT, TX, US

Scheduled Delivery Pending

Service Type FedEx SmartPost

Tracking results as of Dec 08, 2015 4:52p GMT

Date/Time Location/Activity

12/07/2015 9:53 am /Shipment information sent to FedEx

Product or Service Mentioned: Telebrands Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Dec 11, 2015.
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