I received a package of two EZ Combs for a gift. The first time I opened the package to try one for a special occassion, the beading broke away from the comb and was just hanging limply.
I was not able to use it. I called the company and was told there was nothing they could do about it as I did not have shipping information for them. I explained it was a gift, and I was not going to go back to the person who gave it to me and tell them it broke the first time I tried to use it. The price sticker had been removed when it was gifted to me.
They said yes, they didn't expect that either. Then proceeded to tell me they would do nothing about it. That if it was bought from a retailer the didn't "Make any money" on it so they wouldn't replace it. I even spoke with a manager, didn't help.
So I am letting everyone know don't buy from this company. They won't back up their products.