Update by user Jul 23, 2012
Well folks I finally got the Up-Dog stairs I ordered back in April. I will say the stairs are very nice but the three months it took to get em is rediculous!
I called 8 times to always get the same answer, management will call within 72 hours.
They called once but info was wrong. You better have lots of patience or not need what you bought if you call this co.
Original review posted by user Jun 22, 2012
I ordered the Up Dg stairs on the 24 th of April and have not recieved it yet. My card was debited 5/22 yet although today is 6/22 still no stairs.
I have called them now 5 times to check my order and all I get are apologies and promises but STILL NO STAIRS. I called today ,got the same response so I asked for the shipping or tracking #. There isn't one. The guy said 3 more weeks.
Wish me luck. I wish the same to you.
My dog needs this really bad. He's gonna be crippled.
Monetary Loss: $50.