Telebrands
Reviews and Complaints
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Verified Reviewer | West Yarmouth, MassachusettsSilver bullit hose
- Looks nice
- Quality of the hose
Preferred solution: Let the company propose a solution
User's recommendation: Do not shop at telebrands
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled order they didn't.Mailed and charged.
Preferred solution: Full refund
False Advertising, Refusal to us U.S. Employess in their call center and deceptive practices
On June 9, 2020 I ordered numerous "Silver Bullet" products, online, from this vendor. the total order came to over $106.01.
Their receipt said, "Your Order Number Is: XXXXXXXX Shipping may take 3-6 weeks. I felt this was not great but reasonable. On July 30, 2020, at 5:56 PM CST I called to inquire as to why the order had not shipped. I was told there was a high demand but my product would be shipped in 3 to 4 days.
The lady offered me a $10.00 rebate, to my card, for the inconvenience. This evening (08/07/2020) I called again and was connected to someone in India who spoke very poor English. I explained I was still waiting for my order to be shipped (as their website indicated it was still being processed for shipping). I was told that it would take at least 7 more days to process then another 7-10 days to arrive.
I told the Customer Service Representative (CSR) the time frame was unsatisfactory and I wanted a full refund to my credit card. I was told they were unable to make a full refund but was offered $15.00 for my inconvenience. I reiterated I wanted a full refund and asked to speak to a company representative within the continental United States. I was advised there were no U.S.
representatives since the only call center was in India. I asked to speak with a supervisor and was told there were not available, and they would take my number and call me back in 24 to 48 hours. I repeated, several times, my request for a supervisor or a U.S. representative.
After approximately 20 minutes of back and forth I was connected to someone pro porting himself to be a supervisor. The gentleman tried to offer me $15.00 but reiterated it would be 2 to 3 more weeks before I received the product. I informed him I would be on the road in 2 to 3 weeks and had wanted the product to travel with. Since I would not be here I would not be able to refuse the product for the promised refund.
The "manager then offered to refund my purchase price, less the $10.00 refund previously offered, to my credit card. The amount of the refunds cane up short of what I had paid for the product, but I was tired of trying to deal with the people. Non of the manager conversation happened until I informed the original CSR that while he had me on hold I was filing an FTC complaint. Not only does the company still owes me a very small sum of money they are falsely advertising their shipping and delivery times.
They tried to blame everything on product demand and the media generated pandemic. I reminded them the fake pandemic actually started in March so a June timef-rame was also a lie.I ended the conversation and doubt I will ever see all of my $106.01 back in my credit card.
Never again. I did file an FTC complaint.
- Nice advertising
- Advertising if false and misleading
Preferred solution: full refund and truth in advertising and stop farming out American jobs to India.
User's recommendation: run like the China virus if hot on your trail.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing part lazer light
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping
- Shipping back
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy
Worst company and products ever
- There are no pros
- Rude customer service
- Still have not received order after 90 days of purchase
Preferred solution: i want my product delivered and an additional discount since it has been 3 months and no product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to exchange
- Good proces
- Process your orders but cant find you in their system
Preferred solution: Exchange ring for larger size
User's recommendation: Save your order info for returns
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaMy hose is leaking
- Fairfield nj
Preferred solution: Deliver product or service ordered
Pocket Hose Sucks
Preferred solution: Full refund
User's recommendation: DO NOT BUY
Service representative was breaking up and then cut completely out
Preferred solution: Replace projectors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout product paid 4 months ago and not received
Preferred solution: Deliver product or service ordered
User's recommendation: *** poor customer service and still have not received my product or either my refund
Charging spin scrubber not working
- Unable to reach customer service
Preferred solution: Let the company propose a solution
Busted hose
- Great while it lasted
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNevertheless received my order.
- Never received my order
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away. Go to Home Depot or some other store and buy it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Disputanta, Virginia2020 chess set
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Looked at this product at the Telebrand site and it gave no real info but you should look at it and see if there is an easy way to access the battery compartment or look in the product info you received with it to see what it says about batteries or replacement of said, etc. You can also take it apart if there are screws and see what kind of battery it takes.
If all this fails, then throw it out as junk and find another brand on someplace like Amazon where you can read the specs and the customer reviews. Alot of these things are throwaways.