I'm on hold with Telebrands right now because my red light stopped working after about 3 days. I bought it at Bed Bath and Beyond.
I tried to exchange it last night but they have been sold out for 3 weeks and are not getting any more in. From what I've read it looks like I can mail it in and get a new one from Telebrands but I don't know how much shipping will cost me to mail it in to them. I don't like that I have to pay out of pocket to get a replacement product. I might just return it to Bed Bath and Beyond.
:( Telebrands just told me the Star Shower only has a 60 day warranty and as I bought it in September my warranty has expired. I explained that although I bought it in September I did not open it and set it up until December and that it only worked for 3 days. They offered to sell me a new one. I declined.
It seems like a lot of people are having this same problem and the company has a short warranty so they don't really stand behind the product. Be prepared to be out $40 if you buy this product, unless you just want the green lights.
Product or Service Mentioned: Telebrands Pocket Hose.
Reason of review: Warranty issue & defective.
Monetary Loss: $34.
Preferred solution: Replacement Star Shower shipped to me free of charge and if the defective one needs to be returned a free return label sent to me..
Telebrands Cons: Warranty, Exchange and refund policy.