I'm on hold with Telebrands right now because my red light stopped working after about 3 days. I bought it at Bed Bath and Beyond.
I tried to exchange it last night but they have been sold out for 3 weeks and are not getting any more in. From what I've read it looks like I can mail it in and get a new one from Telebrands but I don't know how much shipping will cost me to mail it in to them. I don't like that I have to pay out of pocket to get a replacement product. I might just return it to Bed Bath and Beyond.
:( Telebrands just told me the Star Shower only has a 60 day warranty and as I bought it in September my warranty has expired. I explained that although I bought it in September I did not open it and set it up until December and that it only worked for 3 days. They offered to sell me a new one. I declined.
It seems like a lot of people are having this same problem and the company has a short warranty so they don't really stand behind the product. Be prepared to be out $40 if you buy this product, unless you just want the green lights.
This reviewer shared experience about "warranty issue & defective" and wants this business to "replacement star shower shipped to me free of charge and if the defective one needs to be returned a free return label sent to me" as the author lost $34. The author is overall dissatisfied with Telebrands. The most disappointing about telebrands pocket hose from Telebrands was warranty and exchange and refund policy Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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