I ordered doggy steps (for my cats). The web said, buy one get one free.
I ordered 2, and was supposed to get 2 free. Did I? Of course not. When I called, they said it did not say that on the order.
He originally said there was nothing he could do. I explained, over and over, that I followed the instructions on the web. Only after pressing him on the issue did he say he could just charge the extra shipping and handling as requested. I am writing the BBB, Attys.
General of my state and CA, and the FTC.