Telebrands Co. aka EZCombs
I suffered through a HORRIFIC automated ordering process to order 3 "EZcombs" for my daughter.The voice activated prompter took my credit card information and then kept me on the phone for over 20 minutes with "additional special 'today only' offers." I repeated responded with "no" to each offer.
There was no way to get out of the voice loop but I was afraid to hang up because they had my credit card number. FINALLY, they "completed" my order for $23.99. A few days later, I got a follow up call from a customer service person making sure I was satisfied. I said "no." She "confirmed" that I was only being charged $23.99.
Today, my "order" arrived with about 5 extra items and an invoice for $47.95. When I called to complain, the customer service "supervisor" said the best she could do was credit me $10 or refund the extra $23.97, but I would have to pay for shipping to return the items since "I placed the order". I told her I would not pay for shipping something I DID NOT order. She said it was the best she could do and that they had no record of my original call.
This is ridiculous. Horrible service.
Such a scam.NEVER ORDER FROM THESE PEOPLE.