I am also upset with this company. I found the customer service number (800-777-4034)
When I called I got some woman that sounded like she had just had throat surgery...I had to have her repeat every sentence. According to them, they shipped my order on Sept 18th.....that is one day short of a month of when I ordered it.
I hope their product is better than the company is. Hope the customer service number helps others with their problems.
In order to find the customer service number I had to go back into Order Item. It is listed in small letters at the bottom.
Review about: Telebrands Customer Care.